30-Day Return Policy

DiamondExchange has a 30-Day Return Policy and offers a full refund or exchange within 30 days of the date of shipment. If, for any reason, you are dissatisfied with your purchase, you can return it subject to the following conditions:

  1. The item is in its original condition. Those items showing signs of wear-and-tear, resizing or alterations (done by anyone other than DiamondExchange) or any form of damage, would not qualify for this return offer.
  2. Rings which have been engraved do not qualify for this return offer.
  3. All accompanying certification and guarantees must be returned with the item to qualify for this return offer.
  4. Items damaged in transit while being returned will not qualify for this offer.

To initiate the return procedure contact one of our consultants by email at sales@diamondexchange.com.au, or by phone on 1300 JEWELS (539 357). Please be sure to have your order number for your purchase ready before contacting us.

Your item must be returned to DiamondExchange, GPO Box 830 Melbourne Victoria Australia 3001, with all original packaging and certification. We recommend you insure the item, as you are responsible for it until it is delivered to DiamondExchange.

Once we receive the item, our Quality Assurance department will examine the piece and if it satisfies all the rules applicable for this offer, your refund will be processed in a few days. All refunds will be processed the same way that payment was made.

Our 30-Day Return policy gives you plenty of time to consider your purchase so that you can be sure you have made the right decision.

I'd like to thank Diamond Exchange for my beautiful diamond ring. After looking around for the perfect ring we decided to create our own. When the ring arrived it was exactly what I had imagined and there was no fuss involved and all for an amazingly competitive price. Thank you!

Donna - Melbourne VIC