• Skip to Content
  • Skip to Navigation
  • Call _1300 _929 _888 Enquiries

    Customer Support

    Free Shipping

    From our Diamond Exchange workshops … right to your doorstep.
     

    Shipping Within Australia

    DEx I020

    Diamond Exchange offers free shipping for any orders within Australia. All orders will be delivered within three weeks from the day you place your order.

    Service Details
    Delivery Service Startrack Express
    Delivery Cost Free
    Delivery Tracking Yes
    Signature on Delivery Yes
    Insurance Yes
    Delivery Time Once your order has been completed, delivery will take 1 - 2 business days from date of dispatch

     

    International Shipping

    For shipping outside of Australia, simply drop us an email at sales@diamondexchange.com.au. For urgent requests, please call 1300 929 888 to speak with one of our highly qualified Diamond Exchange consultants.

     

    Order Tracking

    Your shipment will come with an accompanying tracking code so you can monitor the status of your order. Visit www2.star-track.com.au and enter in the provided tracking code to verify your package’s status.

     

    Delayed Parcels

    In the rare case that your shipment has not arrived on time, you have two options:

    1. You can contact us immediately by sending us an email at sales@diamondexchange.com.au or call 1300 929 888 to speak with one of our highly qualified Diamond Exchange consultants.
    2. Alternatively, you can also call the Startrack Express Customer Service Helpline at 13 23 45.

     

    Urgent Requests

    Should you require your purchase urgently for an engagement or any other special occasions, please call 1300 929 888 to speak with one of our highly qualified Diamond Exchange consultants. We will endeavour to help you in any way we can. 

     

    • tgaa
    • ncjv
    • ncjv
    • ice on fire
    • canada mark
    loosediamond loosediamond loosediamond loosediamond loosediamond