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    Customer Support

    International Orders

    Diamond Exchange will deliver straight to your doorstep, no matter where you are in the world.
     

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    At Diamond Exchange, we accept international orders from all around the world. While we are unable to set standard shipping rates for international orders, simply fill in our contact form or email us at sales@diamondexchange.com.au to get an estimation for your shipping and handling fees.

    As an international customer, you will not need to pay the local Australian Goods and Services Tax (GST). Diamond Exchange customers will only need to pay for freight, handling and shipping costs. (International taxes and duties may be incurred.)


    International Delivery Times

    Please note that shipping times may vary depending on the destination.

    Regions Estimated Delivery Time
    Europe 7 - 12 business days
    Asia 5 - 7 business days
    America 7 - 12 business days
    Middle East 7 - 12 business days

    Click here to find out more about Diamond Exchange purchases made within Australia.

     

    Payment Methods

    Diamond Exchange accepts the following payment methods:

    • Telegraphic Transfer
    • PayPal
    • Credit Cards: VISA, MasterCard and American Express

     

    International Order Tracking

    International orders made with Diamond Exchange are delivered with FedEx Express, the world’s largest express transportation company. Providing fast and reliable delivery to all U.S. addresses and more than 220 countries and territories around the world, FedEx utilises a global air-and-ground network to speed up the delivery of time-sensitive shipments.

     

    Your shipment will come with an accompanying tracking code so you can monitor the status of your order. Simply visit FedEx Express’s Track page and enter your tracking code so you’ll know exactly where your parcel is at any point in time.

     

    Delayed Parcels

    In the rare case that your shipment has not arrived on time, contact us immediately by sending us an email at sales@diamondexchange.com.au or call +61 3 9662 2892 to speak with one of our highly qualified Diamond Exchange consultants.

     

    Returns

    If, for some reason, you are dissatisfied with your purchase, Diamond Exchange has a 30-Day Return Policy that allows you to return it to us subject to several conditions. Please ensure that you have your purchase order number before contacting us.

     

    Urgent Requests

    Should you require your purchase urgently for an engagement or any other special occasions, please call +61 3 9662 2892 to speak with one of our highly qualified Diamond Exchange consultants. We will endeavour to help you in any way we can.

     

    International Taxes and Duties

    Please note that international customs regulations specify that any goods imported into a country may be subject to additional import duties and taxes, which are to be covered by the recipient of the goods (in this case, the customer). We recommend contacting your local customs office for more details.

     

    Shipping Restrictions

    Occasionally, Diamond Exchange may not be able to send certain items overseas because of certain distribution agreements.

    Should you have any further questions, simply fill in our contact form and a highly trained Diamond Exchange consultant will be in touch with you within three business days. For more urgent requests, please call +61 3 9662 2892 or email us at sales@diamondexchange.com.au.  

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