At Diamond Exchange, each diamond engagement and wedding ring we make passes through rigorous quality control checks to ensure that it is of exceptional standard. The Gemological Institute of America (GIA), the world’s foremost diamond laboratory, has certified every single diamond we offer. Each one comes with an official GIA certificate specifying the diamond’s carat weight, clarity, colour and cut, providing an accurate fingerprint of your diamond.
Every Diamond Exchange ring also comes with a lifetime guarantee against manufacturing defects. If your purchase has a manufacturing fault, provide your proof of purchase and we will replace it free-of-charge.
Do note that the item will only be replaced for free if it has not been:
- Damaged due to mishandling or inappropriate use (exposing ring to hard blows, rough work, heavy sporting activities, etc), or
- Altered, resized, engraved or repaired by any external parties other than Diamond Exchange.
Should you have any further questions, simply fill in our contact form and a highly trained Diamond Exchange consultant will be in touch with you within three business days. For more urgent requests, please call 1300 929 888 or email us at email@example.com.