• Skip to Content
  • Skip to Navigation
  • Call _1300 _929 _888 Enquiries

    Customer Support

    Price-Beat Policy

    At Diamond Exchange, we offer exquisite diamond rings and loose diamonds of top-grade quality at competitive prices. However, if you believe you have found the same size and quality diamond elsewhere in Australia at a better price, we will not only match but also beat the price.


    Price-Beat Policy Details

    DEx I021

    Diamond Exchange will beat the price of a competitor’s diamond if we deem they are both identical in size and quality. The two diamonds will be compared using the following criteria:

    • Cut quality: Based on dimensions, table and depth percentages
    • Clarity: The type and position of inclusions will be taken into consideration
    • Polish
    • Symmetry
    • Colour
    • Fluorescence

    Do note that the competitor's quote must be available to any member of the public and not stated as a unique discount/promotion. To be eligible for Diamond Exchange’s price-beat offer, you must supply one of the following for our reference:

    • A competitor's written quote, with a copy of the grading report, or,
    • A link to a website, or,
    • A published price offer.

    If the competitor's diamond is not identical to the one offered by Diamond Exchange, we could also go that one step further and help you find a diamond similar to the one you have found.

    Should you have any further questions, simply fill in our contact form and a highly trained Diamond Exchange consultant will be in touch with you within three business days. For more urgent requests, please call 1300 929 888 or email us at sales@diamondexchange.com.au.

    • tgaa
    • ncjv
    • ncjv
    • ice on fire
    • canada mark
    loosediamond loosediamond loosediamond loosediamond loosediamond