Free Shipping

DiamondExchange offers free shipping for any order shipped within Australia. All orders will be delivered within just 3 weeks from the placement of your order.

Shipments Within Australia

Service Details

Delivery Service: Australian Air Express (AAE)

Delivery Cost: Free

Tracking of delivery: Yes

Signature on Delivery: Yes

Delivery Time: Once your order has been completed delivery will be 1-2 business days from date of shipping.

International Shipments

For shipments outside Australia contact one of our consultants by email at sales@diamondexchange.com.au or by phone on +61 3 9662 2892.

Order Tracking

Your shipment will come with a tracking code for you to monitor the status of your order. Visit http://www.aae.com.au and enter your tracking code to verify the status.

Delayed Parcels

In the rare case of your shipments not arriving on time take one of the following steps:

  1. Contact one of our consultants by email at sales@diamondexchange.com.au, or by phone on 1300 JEWELS (539 357) with your details and we will follow up the shipment for you.
  2. Call up the Australian Air Express (AAE) Helpline 13 12 13 or track your order via  http://www.aae.com.au

 

Urgent Orders

If you require your order urgently for an engagement or another special occasion, please contact one of our consultants and we will endeavour to expedite your delivery.

 

 

 

 

I'd like to thank Diamond Exchange for my beautiful diamond ring. After looking around for the perfect ring we decided to create our own. When the ring arrived it was exactly what I had imagined and there was no fuss involved and all for an amazingly competitive price. Thank you!

Donna - Melbourne VIC