Lifetime Guarantee

All DiamondExchange rings carry our emblem to guarantee the quality of the diamonds, the fine craftsmanship and purity of the metal. Each diamond ring passes through strict quality controls to ensure that it is of an exceptional standard. The quality of all diamonds is guaranteed by an International Diamond Certificate of the highest repute. This certificate specifies the diamond’s unique characteristics, its carat weight, clarity, colour and cut, providing an accurate fingerprint of your diamond.

Every DiamondExchange ring is guaranteed for a lifetime against any manufacturing defect. If in the unlikely event an item is found by our Quality Assurance department to have a manufacturing fault, it shall be replaced free of charge if the item has not been:

  1. Damaged due to mishandling or inappropriate use (knocks, dents, crushing, etc.)
  2. Altered, resized or repaired by anyone other than the DiamondExchange.

 

Proof of purchase must be provided. If you have any questions regarding our lifetime guarantee please contact one of our consultants by email at sales@diamondexchange.com.au, or by phone on 1300 JEWELS (539 357).

I'd like to thank Diamond Exchange for my beautiful diamond ring. After looking around for the perfect ring we decided to create our own. When the ring arrived it was exactly what I had imagined and there was no fuss involved and all for an amazingly competitive price. Thank you!

Donna - Melbourne VIC