- Lifetime Guarantee
EXCLUSIVE LIFETIME GUARANTEE & 30 DAY RETURN POLICY
Every single diamond we sell is certified by The Gemological Institute of America (GIA), the world’s foremost diamond laboratory and comes with a GIA certificate specifying the diamond’s carat weight, clarity, colour and cut.
All of our diamond engagement and wedding rings pass through rigorous quality control checks to ensure they are of an exceptional standard. This is why we can offer a Lifetime Guarantee against manufacturing defects.
Should your purchase have a manufacturing fault, you simply have to provide your proof of purchase and we will repair it free-of-charge, providing it has not been:.
- Damaged due to mishandling or inappropriate use (exposing ring to hard blows, rough work, heavy sporting activities, etc),
- Altered, resized, engraved or repaired by any external parties other than Diamond Exchange
30 DAY RETURN POLICY
At Diamond Exchange we also offer a 30 Day Return Policy. If, for any reason, you happen to be dissatisfied with your purchase, you can return it to us subject to the following terms:
- The item is returned within 30 days in its original pristine condition.
- The ring cannot have any engravings.
- Please include all accompanying certification and guarantees when you return the item.
- Items damaged in transit while being returned to Diamond Exchange will not be entitled for this offer.
- This policy does not apply to custom made rings and loose diamonds.