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    Privacy Policy

    Privacy Policy

    DiamondExchange is committed to protecting our customers' personal information. All orders are transmitted in an encrypted format. To be sure that your order is secure, simply check your web browser while you are in the ordering section. Most browsers use some sort of symbol to alert you to the fact that you are on a secured website. For example, Firefox and Internet Explorer use icons, either a padlock or a key, which appear at the bottom when the site is secured.

    We will store your shipping and billing information if you create an account with us, but this information will not be used by anyone but DiamondExchange and the third parties who provide services related to DiamondExchange as described in our privacy policy.

    At DiamondExchange, we are committed to providing excellent customer service and outstanding value in diamonds while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in DiamondExchange. Our Privacy Policy is explained in more detail below.

    What information does DiamondExchange collect from our online customers?

    For those who make a purchase on DiamondExchange, in order to fulfill the order, we collect and store your name, address, shipping information, email address, telephone number, purchase data, and billing information.

    Does DiamondExchange use “cookies”?

    "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Currently, if you place an item in a shopping basket during your visit to DiamondExchange, we will create a cookie containing a unique customer number on your computer. This function enables us to store items in your shopping cart until you make a purchase. Most web browsers automatically accept cookies, but you can usually change your browser to prevent such acceptance, which will result in your inability to purchase online from us. We do not retain any individualized information as a result of our use of cookies.

    How does DiamondExchange use the individualized information that we collect?

    We, and the third parties who provide services related to DiamondExchange, will use the information referenced above to fulfill your order and provide services related to DiamondExchange or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, website evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these services are authorized to use this information only in connection with the services they are engaged to perform.

    In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. 

    How is the information DiamondExchange collects stored and security procedures do we have in place to protect the confidentiality of that information?

    Currently, the DiamondExchange customer information that we maintain is stored in our internet database. We limit access to that information to those within our organization with a business need to know. Most of our employees do not have access to that information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees that do have access are required to abide by our privacy policy. We also require that those third parties who provide services to us and may have access to customer information (such as the third parties who provide website, customer service, data collection, storage and reporting services and mail vendors) share our commitment to maintaining your privacy and adhere to our company's nondisclosure requirements. As stated above, we do not under any circumstances sell or rent customer information to any outside company or organization nor do we permit any such organization to use customer information for its own business purposes.

    In fact, we will release specific information about you only if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order, or a valid administrative request from a law enforcement agency, or in the unlikely situation where we, in good faith, believe such information is necessary to prevent harm to you or others. As with any business, it is possible that as our business develops, we might sell or buy online businesses or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that DiamondExchange, or substantially all of its assets related to this website, is acquired by a third party, such information may be one of the transferred assets. Under these circumstances DiamondExchange would to the extent possible require the acquiring party to follow the practices described in this privacy policy. We use secure server technology to keep your personal information, including your billing and account information, as secure as possible. Once your information is stored on our database, we have database security technologies and procedures in place to protect it from access by unauthorized employees or third parties.

    How does DiamondExchange protect the safety and privacy of children?

    Our site is not directed or marketed to children under the age of 18. We do not intentionally collect or store information on children. If we learn that a child has made a purchase from DiamondExchange without his or her parent's consent, we immediately, upon parental request, void the sale and refund any monies collected on the return of the merchandise.

    Will the DiamondExchange privacy policy change?

    We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our website. A message will be displayed on our home page for a period of time that a change has been made. We also may send an email describing the changes. You are welcome to refer to this policy each time you are considering making a purchase.

     

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