At Diamond Exchange, we always love to hear from you so please feel free to send us your feedback.
Bought a diamond pendant from there. Very happy with it. The service provided by Laura Howard was excellent. Highly recommend this site for a diamond purchase.
Ying Zhang, VIC – 26 July 2016
Had a great experience with DE! Great service, staff very helpful, partner was very happy with the ring.
Chin Pei Tan, VIC – 26 July 2016
Great service and good quality products at very reasonable prices.
I purchased both the initial engagement ring and subsequent wedding bands from the Diamond Exchange, they have been very helpful at every step of the way and are always a pleasure to deal with.
WRT the engagement ring purchased my wife is very pleased and is always the envy of her friends, simple and stunning design.
I would highly recommend using these guys.
Will, VIC – 24 June 2016
The ring was perfect!! Laura Howard was amazing!! I was able to design the ring to exactly what I wanted and at a fraction of the cost. Will happily recommend to friends and family.
Briantg, VIC – 23 June 2016
I spent a time looking at many jewellers to find the perfect ring for my girl.
I found the Diamond Exchange web site easy to use and quickly found a few designs and diamonds that I requested a quote on. The company responded the next day and Laura was able help to put a quote together for the type of ring we wanted.
I was initially sceptical about conducting such a large transaction through the internet, and waiting for the package through registered trackable post to arrive at my work. However the experience has been great and my fiancé loves the ring. The value, timing and service was great and I have no hesitation in recommending them.
The follow up email from Ingrid was also a pleasant surprise.
Five stars towards a new future :-)
Martin, VIC – 16 June 2016
A big decision made easy by the professional, helpful and friendly service I received at Diamond Exchange. Laura Howard was fantastic in stepping me through each phase of purchasing, the insurance and delivery. I couldn't be happier with the quality of the diamond and workmanship in the ring.
Brett, Kuala Lumpur – 7 June 2016
I've recently purchased an engagement ring for my fiancé, it took a while to develop the look but Diamond Exchange did an amazing job from the concept idea to the final product. Diamond Exchange provides an excellent and smooth service, there was nothing that they could not do. I couldn't ask for more, Also especially to Ingrid Wong who liaised with me from the beginning until the completion of an extraordinary ring. She has gone the extra mile, to make sure that everything was completed and safe. You guys are the best!!!
Mico, VIC – 3 June 2016
Had a ring designed specifically for me and the help, support and guidance through that process could not have been any better. The ring turned out great, my now fiancé loves it and I got extra kudos because it was a unique design. Couldn't recommend Laura Howard and the team at Diamond Exchange any more.
Ben, VIC – 3 June 2016
My wife is so happy with her engagement and wedding rings. The staff at Diamond exchange were fantastic. I ordered the engagement ring at the 11th hour and they worked so hard to get the ring to me in time. The quality of the product is unbelievable and the service is want for nothing. Thank you to the staff that made the experience such an easy process. 5 stars all the way.
Shaun & Jennifer, QLD – 26 May 2016
All I can say is Wow!!! For someone who doesn’t wear any rings…Laura did an amazing job helping my now fiancé pick out the perfect ring for me. Simple, Elegant and Stunning. Thank you so much!!!
Adela & Emir, NSW – 25 May 2016
I have repeated made two big orders with diamond exchange, including rings, necklace, and bracelet. Special thanks to sales consult, Laura, she was so nice and patient to help me customise my designs. i am so happy and satisfied with my designed jewelries. The diamonds are so sparkling and crystal clear, the overall quality are excellent. Also, their price are definitely the lowest after comparing with so many stores.
My overall experience are absolutely wonderful. Thanks to Diamond Exchange. if i ever need more diamond jewelries, i will definitely come back to them :)
Yapin G, VIC – 20 May 2016
I recently purchased an engagement ring using the online 'build your own ring' system. In short, I could not be happier with the final product. It was everything and more I hoped it would be. Diamond Exchange's friendly and professional assistance along the way made the entire process a breeze, and the ring was delivered on time as promised.
I cannot speak highly enough of Diamond Exchange and will be recommending them to everyone I know.
A special mention to Laura H for all the extra help in answering my many questions I had along the way.
Finally but most importantly.....She loves it!!!
Thanks Diamond Exchange!
Scott. T, NSW – 15 April 2016
I would highly recommend diamond exchange and dealing with Laura. From start to finish the communication was top notch! The ring was delivered when promised along with all certificates (laminated I might add) packaged in a classy box. Not only is the ring incredible quality and value my fiancé cannot stop smiling and gets comments daily on how beautiful and sparkly her diamond ring is! Thanks Laura!
Lee & Carla, WA – 14 April 2016
The staff, service, advice and quality of the Engagement Ring and Wedding Band we requested was exceptional. Every aspect of the journey through selection of the appropriate Diamond and manufacture was clearly covered with kind and helpful assistance. The rings are perfect and exactly what I wanted for my fiancé'. I would recommend the Melbourne Diamond Exchange to anyone looking for great value and exceptional jewellery. Delivery of the rings was as arranged, and the presentation of the finished product was well above my expectations.
Thank you so much Laura, and the Diamond Exchange Melbourne.
Some-one special will be very surprised in the next few days !
Peter, VIC – 12 April 2016
I recently bought a diamond and band from the Diamond Exchange and the team there made my ring for me. There was constant communication along the way in the form of emails and phone calls. I was always kept informed of when the next step in the process was happening. Laura from the team was even kind enough to suggest two different bands for me once she found out that the band I chose may be too big for my finger. The result is absolutely perfect! I am so happy with my ring and the top level of service I received. I would recommend anyone use the Diamond Exchange to get the most gorgeous ring they can.
Lisa, VIC – 5 April 2016
Service was great, Laura Howard was excellent. We get a lot of compliments about the ring. I am very happy with Diamond Exchange.
Llewelyn , VIC – 4 April 2016
Fantastic service! I can't fault the process. The ring was perfect and the team were sensational. Will happily recommend to friends and buy from again.
Byron, NSW – 17 March 2016
I was recommended this website from a friend who recently purchased from them. The staff are very knowledgeable and professional. They noticed the diamond that I had picked had a milky lustre and wasn't worth buying and recommended another diamond. My fiancé loves it and I'm very happy with the product and service.
I am also very impressed that they assisted in getting my platinum ring resized as I got the size wrong. Most jewellers don't provide that kind of service and understandably so. However diamond exchange have gone over and beyond what was expected and they have another happy customer.
Thank you so much Laura Howard from Diamond Exchange for your assistance.
Joshua, NSW – 9 March 2016
I have purchased my engagement ring, wedding bands and eternity rings all from Diamond Exchange over the last 3.5 years and have received the best customer service out there. The rings and diamonds are of the highest quality and are absolutely beautiful! Just recently, I upgraded the diamond on my engagement ring and am over the moon with the result! I would absolutely recommended Diamond Exchange! 11/10
Erin, VIC – 8 March 2016
Really helpful consultants made everything super easy and simple.
Callum , NSW – 27 February 2016
I recently bought an engagement ring through Diamond exchange. That was very helpful in the process was good too. I had to send the ring back to adjust the size and they were more than willing to do anything I needed in relation to my ring that I bought even after I paid for it which was very reassuring. I've all very happy with the product and the service I provided would recommend highly.
Shaun, NT – 19 February 2016
I was recommended this website by a local jeweller (because every retail store I went in to tried to sell me really low quality for an exorbitant price and did not have the style I wanted), when searching for an engagement ring. From first contact with the consultants I was impressed with their communication, their honesty and the vast range of diamonds. Not to mention the styles of the rings available was easy to navigate and overall great prices! Their service was so impressive that we went back to them for our custom fit wedding band and will definitely go back in the future! Truly exceptional. Thank you.
Grant , ACT – 17 February 2016
Excellent customer service and super easy to deal with. From creating an engagement ring and matching up our wedding rings perfectly, to resizing and cleaning, DX have been great. The rings are perfect and all of our enquiries have been promptly and personally answered. Highly recommend!
Kyle, NSW – 10 February 2016
These guys are truly amazing. Buying an engagement ring for my girl was a breeze. For a nerve wracking experience they really are the experts. I laid out my needs, wants and budget. The diamond and ring setting was exceptional. Of course she said yes!
Steven, VIC – 31 Jan 2016
My fiancé's sister recommended Diamond Exchange to us after she bought a ring and earrings through them! We couldn't be happier with the ring and the customer service was very helpful! We will definitely be recommending them to friends in the future.
Grace, VIC – 15 Jan 2016
DX have made the whole process a smooth and simple one, The level of customer service given thru out the whole of the transaction’s, where second to none, something that is a rare commodity these days.
I look forward to dealing with DX again……. not for another engagement ring tho, I have no hesitations in recommending DX to Family & Friends.
Glenn, NT – 31 January 2014
I’d like to thank Rigi and the jewellers at Diamond Exchange. We ordered an engagement ring and the service we got was excellent. I was nervous ordering something like this online but the end result is fantastic and everything went so smoothly. Thank you.
Kevin, QLD – 17 January 2014
G'day Stacey, thank you very much for an extremely professional ring. Service was outstanding. The ring turned up before tracking number was sent through. Just waiting for the right moment now to do the honours. Once again i couldn't thank you enough. You and you team are a credit to your company.
Simon, Coffs Harbour, NSW – 12 January 2014
A huge thank you again Stacy for all your help and my beautiful rings! You have been one of the best people to deal with, easy, understanding and helpful! I will recommend you to anyone and everyone!!
Amber, VIC – 10 January 2014
I just wanted to say a big thank you to Rigi and the team at Diamond Exchange for all the effort they went to, to make this occasion so special. I can't thank you enough for helping me get the perfect ring on time and turning this into the best day of my life. My fiancé fall in love with the ring and loves showing it off to everyone. I have since recommended your company to many others. Thank you once again :)
Steven Ziebowski, VIC – 14 December 2013
Just wanted to let you all know that my diamond arrived today beautifully packaged. It has been a very stressful two weeks, as I am on a tight deadline with the ring maker and every single day counts. I need not have worried. Your staff have responded to my nagging status requests politely and quickly throughout the whole process. Since my diamond had to be shipped from the US, I was very concerned that it wouldn't arrive in time or get lost in transit or a dozen other potential catastrophes! But true to your word, it arrived when you said it would and in perfect condition. Thank you all so very much for your help and service. I'll be recommending Diamond Exchange to anyone who is looking for top quality and top service.
Todd, Orange, NSW – 08 August 2013
The ring has just arrived and i just wanted to say thank you so much. I cannot pretend like i was not slightly apprehensive when purchasing from an online site without seeing the product, an engagement ring is not exactly an impulse buy. But the end result, WOW! From the quality and look of the ring even down to the box and presentation of the certificates, i could not be any happier. You have done a fantastic job and i am hugely grateful for all of your help throughout. I have you to thank for an extremely happy fiancé and i will be shouting your name from the rooftops!
Rich, VIC – 11 July 2013
We received our Diamond on Friday and were absolutely thrilled with the way It was presented to us.
We also love the diamond and am sure Brenton's fiancé will be absolutely thrilled with it especially when its set into a platinum ring.
We would like to thank you for helping us find this perfect diamond and will certainly recommend you to our friends and relatives.
Meddles Bekirosfski, VIC – 29 June 2013
Dear Diamond Exchange, well to say I was nervous about depositing $12k in full to your bank account for a loose diamond that wasn't even here in Australia would be a gross understatement. However yesterday the diamond arrived and I immediately took it to one of Australia's leading Gem Laboratories to have it independently evaluated – and it passed with flying colours so I am thrilled. Overall, I could not fault Diamond Exchange at all – and am very relieved and thrilled to have made my purchase through you. Communication was great, delivery was to my door in just over a week and it’s meant I’ve managed to secure a diamond of much higher quality than my budget would have allowed using traditional “bricks and mortar” retail jewellers. I don’t normally write product endorsements but I felt for such a high ticket item which requires full prepayment prior to citing product my comments might help give others peace of mind to purchase through you and benefit from the savings just like me…
Shane Arrold, NSW – 27 June 2013
I am sooo thrilled with my ring - I cannot tell you what joy it has brought into my life. You guys have been absolutely wonderful right from the word 'go' when we rang you up to organise this ring. The computer images you sent were fabulous and the ring has met all my expectations and more.
I cannot stop looking at it. Even when I have been driving I am looking at my ring it was twinkling so much - I have to make sure I keep my eyes on the road. I am going out tonight to show all my friends.
Last night all I could dream about was my ring and I even woke up in the middle of the night - got it out the draw and had another quick look at it - then went back to sleep with a smile on my face.
I just wanted to thank all those who were involved in getting this ring together for me - you all deserve a gold star!!!
The service you guys have provided has been first class, very professional and nothing was ever too much trouble for any of you.
Thank you all so very much.
Deborah Allpike, Perth – 08 March 2013
have just received the ring today. I think it looks beautiful and my fiancé thinks so too. Better than we expected as were a bit afraid of buying online but you have now assured us it's a convenient and great way to buy a diamond ring. It was worth the 3 weeks wait and the presentation (gift wrapping) was nice. I will be buying the matching wedding ring and men's wedding ring from DE soon too. I will be happy to recommend DE to people. The advice and recommendation on which diamond to choose was much appreciated. Thanks.
Paul Doan, West Perth – 27 February 2013
As you promised, the ring sparkles like magic, and she is ecstatic with it. In fact, she has had several people she doesn't know come up to her and comment on it!
All in all, it has been a great success, and so I wanted to send you a most sincere thank you - for your undying patience, attentiveness and expert advice. I think I can safely say I would be in your top 5 most difficult customers, and yet you didn't let on and continued to show your understanding of my circumstances/concerns and ridiculous inability to make a decision (to say the least!).
I would like to again extend to you my appreciation, and wish you and the rest of the team at DE all the very best! You have directly contributed to the happiness of one particular engaged couple!
Peter Anderson, NSW – 01 November 2012
Just to say thanks for your assistance throughout the process. The ring turned out wonderful and coupled with the selected diamond it is simply stunning. Your suggestion of installing the 'beads' are working a treat as they are anchoring down perfectly. All in all, definitely pleased with the service and craftsmanship, and most importantly my fiancée is ecstatic.
George, NSW – 02 October 2012
Just wanted to thank the Diamond Exchange for their help in obtaining my engagement ring. It was an upsetting time for me after being ripped off, lied to and treated like a total idiot by a retail jeweller. Your company has made the whole process fun again. The ring itself is stunning and everything was easy. The packaging was amazing and it felt truly special receiving it. I have already started spreading the word to my friends about your services. Every staff member I spoke to was pleasant and helpful. Thank you for your help Stacy. You were on the ball with everything. Thanks again!!
Belinda Johnston, W.A. – 13 September 2012
I received the breathtaking beautiful diamond ring the next morning after receiving the confirmation email. The diamond is like a shining star resting on my finger. I am writing to say thank you for your excellent service. I will definitely recommend this company to my friends. Looking forward to shop at Diamond Exchange next time.
Yuhong – 09 December 2011
Thank you Diamond Exchange, thank you thank you! I have never seen another diamond that sparkles like mine – it’s amazing! Fantastic quality at a fantastic price.
Amanda, Geelong – 15 May 2011
Diamond Exchange, I will be your customer for life! The ring is stunning and you have saved us so much money! Best wishes.
Fleur, Prahran – 13 May 2011
My diamond solitaire arrived right on time for our engagement party and we are both thrilled with it! Superb quality and craftsmanship at the best prices on the net!
Chloe, W.A. – 12 May 2011
After checking on leading jewellers in the CBD and on the Internet, we found Diamond Exchange to have the widest selection of 1-carat diamonds we’ve ever seen. Now we have the diamond, and I will contact you later when Sharon decides on the setting.
Michael, Sydney – 06 May 2011
Our engagement ring arrived beautifully boxed with the International Certificate as promised. The design is really well done and we are rapt that it costs so much less than in stores.
Steve, Mildura – 03 May 2011
We were initially nervous about buying a diamond ring off the web but your expert advice, coupled with the valuation certificates, was so reassuring. The ring is mind-blowing – we cannot believe it!
Megan, Warrnambool – 28 April 2011
The diamond wedding ring matches the diamonds on the band of my engagement ring perfectly. A brilliant job by Diamond Exchange and all so easy! Thanks so much!
Kim and Brian, Wagga Wagga – 25 April 2011
Your prices are incredible and we are thrilled with the quality as stated on the GIA certificate. My diamond ring gets so many admiring glances and it definitely won’t be the last diamond ring I buy from you. I recommend Diamond Exchange with full confidence.
Sally, Byron Bay – 20 April 2011
Buying our diamond from Diamond Exchange saved us the hassle of going from store to store, listening to the blurb about diamond quality and negotiating inflated in-store prices. Your 30-day return policy also gave us complete peace of mind and the offered deal was just too good to resist! Way to go!
Marcus and Ruby, Geelong – 15 April 2011
I have just received my diamond ring and it is beautiful. Thanks heaps for your great service. I will certainly use you again and recommend you to all my friends.
Ross, S.A. – 14 April 2011
Would just like to let you know that I received the engagement ring on Friday and she loves it! Thank you very much for all your help. Will be back for the wedding ring soon!
Douglas, Canada – 11 April 2011
The matching set arrived today and they are absolutely stunning. Thanks to all at Diamond Exchange who took part in making these and all the additional updates. I will be recommending Diamond Exchange whenever I get the chance.
Laura, Sydney – 06 April 2011
Just to say a big thank you for the wedding rings that arrived safely yesterday morning, as promised. We are both extremely pleased with them and will definitely be letting everyone know what great services Diamond Exchange has. Once again, a great big thank you!
Paula and Finn, Dubbo – 04 April 2011
Thank you very much! Just received my diamond rings and I’m enjoying them on now. Of course I will be back for more!
Maria L., TAS – 29 March 2011
I just want to say thanks heaps for the quick delivery arrangements. I received the diamond yesterday and it is beautiful. Many thanks and keep up the great work and service.
Chris Abbott, Brisbane – 23 March 2011
The two rings arrived today, both extremely gorgeous and of the perfect fits. Thanks for your excellent service, and I definitely won’t hesitate to recommend Diamond Exchange to others. Many thanks!
Luke, New Zealand – 21 March 2011
Dear Diamond Exchange,
Thanks so much for finding me a 1.01ct diamond solitaire ring. The diamond is dazzling, and the ring just looks great. I was worried that you’d have trouble recreating the ring based on my supplied image, but the result is excellent and much better than I’d imagined. I proposed to Bianca at the Stoke House in St Kilda last Saturday evening and she said yes (thank God)! She absolutely loves the ring, so many thanks for this and I will be in touch again in the future.
Danny R., VIC – 15 March 2011
My GIA certified diamond from Diamond Exchange is awesome, so glad that we’d decided on the perfect cut and top colour grade. We also greatly appreciate all the trouble to deliver the diamond so efficiently and quickly. We’re travelling to the US tomorrow for our engagement holiday and will send a postcard. Much love!
Kate and Adam, Doncaster – 11 March 2011
Really appreciate all the effort put into obtaining the diamond we wanted and setting it in such a cool ring design – exactly what we wanted. We will definitely be in touch next year to pick out our wedding rings, think we might just go ahead with the diamond set versions.
Patrick and Sally, QLD – 10 March 2011
Thanks to all at Diamond Exchange … especially Jeremy who patiently spoke to me more than 15 times over the phone! The ring arrived on the stated date, and was discreetly wrapped as requested as I was worried someone in my office would realise what I was buying. With Diamond Exchange, I managed to select the diamond, choose the ring, pay for it and arrange specific delivery details, all from the comfort of my desk, and at a lower price than anywhere else.
Thank you once again, and good luck!
Frank and Donna, Melbourne – 06 March 2011
I have never bought a diamond ring before and didn’t know where to start. Diamond Exchange made it very easy for me. With their experience, friendly staff and knowledge, I was shopping on the website in ease. Highly recommended!
Cynthia, NSW – 04 March 2011
Dear Diamond Exchange,
Sam and I are ecstatic! The ring is super bright and sparkly! You were so helpful and made the online process so easy – definitely customers for life. I’m already explaining to Sam about the various occasions in which he could buy me a diamond ring. Anyway thanks heaps!
Veronica K., Gold Coast – 03 March 2011
Just an email to say I absolutely love the ring and thank you so much for all your help and advice! I’m glad I decided to take your suggestion up as the diamond is beautiful and big enough for my small hands! Thanks again! Kind regards.
Belinda Valente, Melbourne – 28 February 2011
Received my diamond engagement ring today and am so excited! It looks gorgeous and I can’t wait to show my fiancée when he gets home. He will be so thrilled! It looks even better on my hand than it does on your website too. Thank you!
Marion, W.A. – 25 February 2011
We were nervous about purchasing our engagement ring online but the service provided by Diamond Exchange was outstanding from the very beginning. They were able to reassure us with prompt responses to all our queries and their expert advice was second to none. Definitely recommending Diamond Exchange to all my friends.
Joanne, Brunswick – 23 February 2011
I’ve visited all the online diamond websites and Diamond Exchange offers the best value by far. It was easy to compare prices with other sites since all their diamonds are certified. The low price I paid meant I could focus more on the size and cut of the diamond for my fiancée. Thanks so much!
Philip, New Zealand – 19 February 2011
We are an elderly couple living the country and it is difficult for us to travel into the city. My husband wanted to buy me a diamond ring for our 50th wedding anniversary and found your website by chance. He said you looked after him so well and that the ring arrived two days before our anniversary without my knowledge. When I opened the blue box, I cried. Thank you for making our special day that much more significant.
Evelyn, S.A. – 19 February 2011
Great service, great prices, speedy delivery. Thanks Diamond Exchange.
David, Melton – 19 February 2011
My husband purchased the diamond for my engagement ring from Diamond Exchange and said that I could take it to any jeweller in Sydney to have the ring specially made. After trying about six stores, we decided to go back to Diamond Exchange. I contacted them and after several exchanges, they sent me computer images of my perfect ring, which arrived two weeks later. Thank you for your patience, Diamond Exchange. You have exceeded all my expectations.
Celia, Woollahra – 18 February 2011
We have been thrilled with our buying experience at Diamond Exchange. Though apprehensive at first, we found the Education Centre on the website very helpful and the Diamond Exchange team went above and beyond to help me choose the ring. The price was very reasonable and it actually arrived before its stated date of arrival. We happily recommend Diamond Exchange to anyone looking for a diamond ring.
Stephen, Prahran – 16 February 2011
Diamond Exchange did an exceptional job organising the engagement ring for my fiancé. Awesome customer service with great attention to detail, the Diamond Exchange staff are very professional and helpful. My fiancé is very happy with the final product.
Melanie, Brisbane – 14 February 2011
After meeting my beloved online, we thought we’d try buying the diamond online as well and Diamond Exchange made it so easy. We found the perfect ring which was then sent to us within a week. Thank you Diamond Exchange, my engagement ring is something that I will never ever want to exchange.
Michaela, North Sydney – 14 February 2011
I’d like to thank Diamond Exchange for my beautiful diamond ring. After looking around for the perfect ring, we decided to create our own. When the ring arrived, it was exactly as I have imagined and there was hardly any fuss involved. All for an amazingly low price! Thank you!
Paula, Melbourne – 14 February 2011
We spent too many weekends trawling through jewellery shops looking for an engagement ring, and we weren’t confident that we were getting a good deal. We decided to then try to purchase it online and found a beautiful one, at the right price, very quickly on Diamond Exchange. It was an excellent way to buy a ring and we found that Diamond Exchange offers excellent value.
Emily, NSW – 11 February 2011
I bought my engagement ring from Diamond Exchange a few years ago and now also have a stunning eternity ring to match! The diamonds and rings in Diamond Exchange have always been of the highest quality and I have been telling everyone about the website!
Cassie, QLD – 11 February 2011