FREQUENTLY ASKED QUESTIONS
DIAMOND EXCHANGE SERVICES
Is there a Diamond Exchange showroom or is it purely an online service? We are essentially an online service as this is the most cost-effective way to get you an exquisite range of diamonds and diamond rings at the most competitive prices. However we now have opened a Diamond Exchange Showroom at 267 Collins Street Melbourne by appointment only. If you have an urgent request, you can also call us at 1300 929 888 to speak to a highly trained Diamond Exchange consultant.
Are Goods and Services Taxes (GST) refunds available if I travel overseas? Please click to view more details on the Australian Customs Tourist Refund Scheme.
What payment methods does Diamond Exchange accept? With Diamond Exchange, you can pay via direct bank transfer, PayPal or credit card – VISA, MasterCard and Amex.
After confirming my purchase, how long is the average waiting period until I receive my diamond? Once we have received confirmation upon receiving your payment, please allow three to four weeks for the delivery of your purchase. Loose diamond purchases will be delivered no later than 2-3 weeks.
What is Diamond Exchange’s return policy? If, for any reason, you are dissatisfied with your purchase, Diamond Exchange offers a full 30-day return policy which entitles you a full refund or exchange within 30 days of the shipment on all products excluding custom made rings and loose diamonds. Click for more details on our 30-day return policy now.
Does Diamond Exchange offer weekend delivery? No, we do not offer delivery services on Saturdays and Sundays.
Can Diamond Exchange deliver packages to addresses other than my registered one/billing address? Yes. When confirming your order, please state the intended address in the shipping address fields and leave a comment if you require any other special arrangements.
Does Diamond Exchange accept international orders? Yes we do, and as an international customer, you will be exempt from paying our local Goods and Services Tax. Please call us on +61 3 9069 7954 to process your order and confirm shipping cost.