- Returns Policy
FREE 30 DAY RETURN POLICY
At Diamond Exchange we offer a Free 30 Day Return Policy. If, for any reason, you happen to be dissatisfied with your purchase, you can return it to us subject to the following terms:
- The item is returned within 30 days from the date of dispatch from Diamond Exchange to you.
- The item must contain a diamond over .30ct and under 1.50ct, and must conform to the quality range recommended by Diamond Exchange - Colour: D-G, Clarity: VS2-SI1, Cut: Ideal to Excellent, Polish: Excellent (or VG for non-round diamonds), Symmetry: Excellent (or VG for non-round diamonds), Fluorescence: Nil. (All gradings in accordance with the diamond's GIA certification.)
- The setting has NOT been customised.
- The item is returned in its original condition with all accompanying certificates and guarantees.
- The ring cannot have any engravings.
- The policy excludes loose diamonds.
- The policy excludes wedding rings.